Reputation Management
Upgrade your visitors’ experience
Overcome the expectations of visitors, get positive reviews and increase your revenue. Experience the excellence of innovative services and new technologies
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Reviews from all channels together
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Results by dates or channels
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Choose from an answer template
Concentrate all the reviews from online channels on a single screen
We are able to collect and display all reviews of the hotel through the bnbwiz management system. Readability, analysis and user response. In addition, it is offered the option of using suggested indicative responses to optimize communication. All communication history is preserved, no criticism is left unanswered and time from search and management is saved.
Professional management of ratings
Through the reputation management system, reviews’ management is simplified. We provide examples of best ways of handling, especially negative reviews, in terms of the verbal, time and content of the answers. Proper handling, on the one hand, can reverse the negative effects of a non-existent review and, on the other hand, achieve a positive result in readers’ reactions.
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Αξιολόγηση με την πάροδο του χρόνου
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Κατάταξη στο TripAdvisor
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Βαθμολογία στο Booking.com
Convert data into information
The results are gathered from all the internet sources mentioned in the hotel and offer a total resume of his reputation. In this way, the hotelier does not need to monitor all individual channels and different sources where they create ratings, based only on a part of the whole information. Having all the results available on a screen, it is possible to further analyze the results. In the same logic, the final scores and the number of reviews per channel such as booking.com, TripAdvisor, etc. are available. We analyze services that are the strong point of the hotel and those that have room for improvement. It records the change of reviews in the passage of time and how they are shaped according to the nationality and types of visitors.
Determination of hotel’s location in the perception of visitors
Through the advanced system of analyzing and recognizing the assessment text, the system recognizes whether the words referring to particular hotel services have a positive or negative tinge. In this way it is possible to immediately and accurately identify the visitor’s view of each service. It offers the hotelier the advantage of managing dissatisfaction factors and drawing a new promotion strategy. It can still prioritize changes and improvements that will increase customer satisfaction.
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The words mentioned in the reviews
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How many negative and positive opinions have they gathered
Avoid negative reviews
Bnbwiz offers the possibility to avoid negative reviews. The successful course of the hotel is directly linked to the satisfaction of the visitors. Because of the subjectivity and diversity of individuals, and the difficulty of having this information, even with a straightforward question to visitors, there is always the risk of negative review. With a simple question in the form of an electronic questionnaire, we are given the opportunity to have the clue that the visitor will not be satisfied as long as he stays in the hotel. In this way there is room for targeted corrective actions.
Sending satisfaction questionnaires after accommodation
The questionnaires transfer the response from visitors about their experience as a whole and for specific service categories. Through the ratings, the hotelier can take advantage information about the visitor’s view while at the same time showing that he considers the experience of their stay important.
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By choosing a reply, a multiple choice is made for further clarification
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You can add your own questions
Upgrading responses to reviews
Answers received from the questionnaires can be converted into reviews and displayed with the corresponding rankings on the hotel site. There is also the possibility of being filtered by the hotelier and good reviews to create the desired content for optimal viewing. In this way, the attraction of new customers increases, and the continuous updating of the site improves the location of the hotel in Google’s results.
Tracking & managing competition
Through the reputation management, it is possible to collect information about one or more competing hotels in the same way. Knowing the rank of the hotel in relation to the rest, it is possible to distinguish the areas that will help the hotel to win the distinction between competitors. It clearly differentiates the service categories or types of visitors and the corresponding rankings achieved by the hotel in relation to the competition. The monitoring of these data, for specific periods of time, can show the trend and help the hotelier to take similar actions.
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Rating on Booking.com in relation to competition
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By country with the two main competitors
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Evaluate over time with competition
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Positive/negative reviews
Improve rating & Raise revenue
Through reputation management, the overall score of the hotel is improved and this is resulting in an increase in turnover, either through visitor preference, resulting in higher demand and occupancy, through higher profit margins, due to a higher pricing policy.
Through the reputation management system, a detailed overview of hotel’s strengths and of those who have room for improvement can be seen. The hotelier can make targeted, and therefore correct, decisions to raise the score mark. In this way, it can secure the visitor’s preference, create a competitive advantage and offer the best possible accommodation experience for the visitor.